Hire Bilingual Customer Support Agents
Full-time French-English agents from Morocco, Spanish-English agents from Latin America and Arabic-English agents from Egypt, tested formally in both languages and dedicated to your customers only. 3–5 finalists in about 14 days. Hiring in French? See our guide to French-English support agents in Morocco.
Hiring in Morocco →
Hiring in Latin America →
Customers who can get help in their own language don't have to work around you. Talentige recruits bilingual customer support agents who are fluent in English and in the second language your customers speak, and who work full-time for your company, never shared with another client.
Why bilingual support pays for itself
If you sell into Québec, Mexico, the US Hispanic market, France or the Gulf, a single bilingual hire can take over a queue you'd otherwise route through a translation tool or an outside call centre.
One hire per language, inside your help desk
Your agents work in your tools (Zendesk, Gorgias, Freshdesk, Intercom, HubSpot or your phone system), follow your macros and escalation rules, and work your hours.
Which market for which language
| Language pair | Where we recruit | Best for |
|---|---|---|
| French + English | Morocco (also Tunisia and Algeria) | Québec and Canadian customers, France, Belgium, Switzerland and francophone Africa |
| Spanish + English | Latin America (including Mexico and Colombia) | US Hispanic customers, Mexico, Spain and Latin American markets |
| Arabic + English | Egypt | Gulf, Middle East and North African customers |
Morocco is our strongest market for French: we've made 500+ hires there, and its hours overlap the European day and the US morning. Latin America (500+ hires) works in US time zones. Egypt (250+ hires) adds Arabic. For English-only overnight coverage, see the Philippines.
How we test both languages
Every finalist passes the same standard in each language. We don't take "fluent" on a CV at face value.
- Written EnglishGrammar, tone and a real customer email reply
- Oral EnglishLive conversation and a recorded call
- Second-language testWritten and oral French, Spanish or Arabic, same standard
- Switching role playA caller who changes language mid-call
- Your toolsA ticket in a help desk like yours, with macros and tags
Add role-specific tests when you need them, such as a returns policy case, a billing dispute or a technical troubleshooting script. Some roles also get AI training on the tools you use.
What a bilingual support hire costs
See the data as a table
| Hire | Monthly cost (USD) |
|---|---|
| Bilingual support agent (French, Spanish or Arabic + English) | About $1,600 |
| English-only support, Morocco | $1,000–$1,300 |
| English-only support, Latin America | $900–$1,500 |
| English-only support, Egypt | $800–$1,000 |
| US customer service representative, with overhead | About $5,300 |
You pay nothing until you hire, then a one-time fixed placement fee by role, with no monthly markup or retainer unless you want us to handle payment and management, which carries a small retainer. You choose how your hire is paid: Talentige handles payment and management for a small monthly retainer, or you pay your hire directly in USD, CAD, EUR, AUD or GBP with our guidance on the best option for their country (Wise, Remitely, a direct bank transfer or another local option). Compare roles and countries in the overseas hiring cost calculator.
Bilingual and support hires at work
3 support agents for $4,200/month
An online retailer processing 3,000 orders monthly struggled to keep up with returns, shipping questions and customer emails. First-response time went from 14 hours to under 2, customer satisfaction reached 4.8/5, and support payroll dropped 51%.
19 additional signed cases
A personal injury firm recruited 2 bilingual intake specialists to answer calls, screen cases and follow up with prospective clients. Average response time fell below 5 minutes, contributing to 19 additional signed cases in 90 days.
32 more appointments a month
A 3-chair dental practice placed a bilingual patient coordinator for confirmations, recall lists and overdue hygiene patients. In 60 days, they were booking 32 additional patient appointments per month, an estimated $14,400 in monthly production.
Talentige clients, anonymised, with the numbers as they reported them.
The first 30 days
- Week 1: access, your help-desk macros and tone guide, shadowing English tickets.
- Week 2: the second-language queue goes live, with your team reviewing a sample of replies.
- Weeks 3–4: phones or chat added, glossary of your product terms in both languages, day-30 review of response times and CSAT.
Not working out? Every placement has a 90-day replacement guarantee. For English-only teams see remote customer support; to compare hiring models, read our EOR vs staffing agency vs Upwork guide. All markets: hire overseas employees.
Support your customers in their language
Tell us the languages, channels and hours. You'll meet 3–5 finalists tested in both languages in about 14 days.
Book a free hiring call →Pay nothing until you hire · 3–5 vetted finalists · 90-day replacement guarantee
Bilingual customer support FAQs
Where can I hire French-English customer support?
Where can I hire Spanish-English support agents?
Can I hire Arabic-speaking customer support?
How do you test language skills?
How much does a bilingual customer support agent cost?
Will my bilingual agent work only for my company?
How fast can I hire?
Sources
- U.S. Census Bureau, American Community Survey: population aged 5 and over speaking Spanish at home, 44.9 million (about 1 in 7), as summarised by USAFacts. usafacts.org
- Statistics Canada, 2021 Census of Population: French as first official language spoken, 21.4% of the population. statcan.gc.ca
- Organisation internationale de la Francophonie, La langue française dans le monde 2022, estimates by country: Morocco 13,457,000 francophones, 36% of the population. francophonie.org (PDF)
- U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, national median hourly wages, all industries, via the BLS Public Data API: customer service representatives (43-4051) $21.53 (series OEUN000000000000043405108). bls.gov
- U.S. Bureau of Labor Statistics, Employer Costs for Employee Compensation – June 2026 (released September 9, 2026), private industry: total compensation $46.89 per hour worked, wages and salaries $32.82. Multiplier 46.89 ÷ 32.82 = 1.43. bls.gov
- Client results: Talentige client engagements, anonymised at the client's request; figures as reported by the client.
- Talentige placement data (as of October 2026): 1,750+ hires in total, including 500+ in Morocco, 250+ in Egypt, 500+ in the Philippines and 500+ across Latin America; typical monthly pay ranges, timelines, screening process, holiday arrangements and payment currency are based on Talentige placements.